Privacy Notice

DHL Express Singapore Pte Ltd is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.

In the following, we explain what information DHL Express Singapore Pte Ltd collects when you visit our website and how this information is processed and for what specific purposes.

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity – such as favorite websites or number of users of a site – is not considered personal data.

This Privacy Notice applies for the data processing carried out by: DHL Express Singapore Pte Ltd

If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.

Data Protection Officer
DHL Express (Singapore) Pte Ltd
1 Tai Seng Drive
DHL Air Express Center
Singapore 535215

  1. Visiting our website

    DHL Express Singapore Pte Ltd is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

    The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

    The data will be stored but in accordance with the GDPR and/or applicable data protection laws. Users can however delete their own profiles at any time and can also request to unsubscribe and remove their emails from our database. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under sec. 4.4.
    As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g.website in your region and language). We will not use this data for any other purpose. If you disable this function your data will be immediately deleted.

  2. Processing for advertising purposes

    If you are an existing user of the platform, Logistics of Things, your data (e.g. name, email address, etc ) will be processed exclusively to contact you in order to provide you with the latest updates on the platform and our business partners.
    Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

    You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.

    If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
    In case you request for your data to be removed from our database, file an objection or unsubscribe from our newsletter services, the respective data will be anonymized, respectively deleted and no longer be processed for such purposes.

  3. Online presence and website optimization

    We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

    1. Use of Cookies

      “Cookies” are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.On the basis of Art. 6 (1) f) GDPR, we are using “session cookies” in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.In addition, we use “persistent cookies” for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to “recognize” you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.We will create an individual user account for your online activities for enhanced user experience. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.

    2. Table of cookies and categories

      We have provided details of all cookies used on this websites in the table below.
      All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category.The categories are as follows:

      • [1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.
      • [2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
      • [3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
      • [4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.
      Cookie Name Purpose More Information
      Google Analytics [2] To report on user interactions on our website. Additional advertising identifiers may be collected.Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service, and to give website owners a sense of which country, state, or city in the world their users come from (also known as “IP geolocation”). https://support.google.com/analytics/answer/6004245
      Google AdWords [4] To show you relevant advertising both on and off the Google Display Network. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on our site. https://support.google.com/google-ads/answer/2549063?hl=en
      DoubleClick [4] To show you relevant advertising both on and off the DoubleClick Network. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on our site. https://support.google.com/admanager/answer/2839090
      LinkedIn [4] To show you relevant advertising both on and off the LinkedIn site. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on our site. https://www.linkedin.com/legal/conversion-tracking
      Facebook [4] To show you relevant advertising both on and off the Facebook site. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on our site. https://developers.facebook.com/docs/privacy
      Twitter [4] To show you relevant advertising both on and off the Twitter site. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on our site. https://help.twitter.com/en/rules-and-policies/twitter-cookies
      Outbrain [4] To show you relevant advertising both on and off the Outbrain Network. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on our site. https://www.outbrain.com/legal/privacy
      Dianomi [4] To show you relevant advertising both on and off the Dianomi Network. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on our site. https://www.dianomi.com/legal/privacy.epl#cookies-policy
      Po.st [3] Facilitates the sharing of Web content. When you use the Po.st services, we may receive Ad Serving and Web Navigation Information, including the URL content shared by you (together, the “Po.st Information”). We can also discern which channel was used for sharing or receiving content (e.g. a social network or email). In addition, if you use Po.st to send an URL link to another user, and the user clicks on the sent URL link, we may also receive Ad Serving and Web Navigation information related to this user. https://www.rhythmone.com/privacy-policy
      Hotjar [2] Proposed statement from Hotjar: https://docs.google.com/document/d/1Rp8kZg2JD2cVSiPK78UXBLCKSyJVb6HiPpME8k7iGIU/edit#heading=h.gjdgxs https://www.hotjar.com/legal/support/what-to-include-in-your-privacy-policy
      YouTube [4] Embedding of videos created by DHL or 3rd party as part of stories written. YouTube will track videos that you watch and interactions with the video embedded on our site. https://policies.google.com/privacy
      WordPress [3] To provide community functionalities such as the ability to login, comment, download whitepapers, etc.
    3. Sharing Tools: Third Party Cookies

      DHL now uses embedded ‘share’ buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party’s website for more information. The ‘share buttons’ are provided by Po.st. For more information about their data collection practices, please take a look at Po.St’s Privacy Policy.

    4. Third Party Cookies in embedded content

      Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

    5. Web Beacons

      In order to keep DHL’s online content relevant, easy to use and up-to-date, we use web analytics services such as Webtrends (See Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.

    6. How to Manage Cookies / Right to object and to opt-out

      Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: “cookies”). Please note that in this case you will have to expect a limited page presentation and limited user guidance.
      Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:All About Cookies
      For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:Your Online Choices
      You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website. Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

    7. Social-Media-Plug-ins

      On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

  4. User Profiles

    The following mandatory information is required when users create a user profile on Logistics of Things. It is not possible to create a user profile personal account without this information being supplied: [First Name, Last Name, Email Address, Password, Acknowledgement of Terms and Privacy Notice]

  5. Jobs & Career at Deutsche Post and DHL

    Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 510,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection, here.

DHL Express Singapore Pte Ltd does not share, sell, transfer or otherwise disseminate your personal data to third parties except internally within the DPDHL group, and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL Express Singapore Pte Ltd retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL Express Singapore Pte Ltd and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:
https://www.logistics.dhl/content/dam/dhl/global/core/documents/pdf/summary_dpdhl_privacypolicy.pdf

  1. Overview

    Apart from the right to obtain you have the following rights:

    • You can request information as to what personal data is stored
    • You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
    • You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
    • You may lodge a complaint with :
      Personal Data Protection Commission
      Address: 10 Pasir Panjang Road,
      #03-01 Mapletree Business City
      Singapore 117438
  2. Right to object

    The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
    To exercise your right, simply get in touch with us by using the following contact channel
    Data Protection Officer
    DHL Express (Singapore) Pte Ltd
    1 Tai Seng Drive
    DHL Air Express Center
    Singapore 535215

DHL Express Singapore Pte Ltd takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

We keep our Privacy Notice under regular review.

DHL Express Singapore Pte Ltd reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL’s websites you agree to this Privacy Notice.

This statement was last updated on 21 September, 2018.