Palu earthquake: Through the lens of disaster responders

In a matter of days after an earthquake struck Palu, Indonesia, last year, DPDHL Group’s Disaster Response Team (DRT) was on the ground facilitating aid relief logistics.
02 February 2019

When videos emerged of the 7.5-magnitude earthquake and tsunami devastating Indonesia’s Sulawesi island in September 2018, no one could have predicted that the worst was still to come.

Horrific accounts of liquefaction — a phenomenon where soil takes on the characteristics of a liquid during the intense shaking from an earthquake — grabbed international headlines in the coming days. All while strong aftershocks caused houses to collapse, triggering widespread panic in the city of Palu.

As the situation unfolded, the trained volunteers of Deutsche Post DHL Group’s (DPDHL) Disaster Response Team (DRT) in the region kept close tabs on the developments, standing by for deployment to ground zero at any time.

Just four months before the earthquake struck, the latest DRT training had just been conducted, coincidentally, also in Indonesia. Among the new batch of volunteers who were trained in Semarang, Central Java, 10 of them were eventually activated in what would be the most significant deployment to date in DRT’s history.

Coordinating aid relief logistics

Days after the disaster, upon receiving the mandate from BNPB (Indonesian National Board for Disaster Management) and the ASEAN Coordinating Center for Humanitarian Assistance on Disaster Management (AHA Center), the DRT put its first boots on the ground to facilitate the flow of international aid that was desperately needed in the aftermath.

In an aircraft hangar used to store international aid at Balikpapan Airport, Uci Susanto, Airfreight Export Staff of DHL Global Forwarding Indonesia, works to palletize aid for loading onto aircrafts bound for Palu.

When Mariana Neder Petrini, Trade Lane Manager at DHL Global Forwarding Indonesia, landed at Sultan Aji Muhammad Sulaiman Airport in Balikpapan for her first DRT deployment, there was an air of uncertainty due to a lack of information from the aid agencies on the ground.

Designated as the main humanitarian relief hub for the sourcing and sorting of incoming relief goods, the Balikpapan airport was one of the two key sites for DRT deployment — the other being a distribution center at the airport in Palu handling and storing relief goods.

Carl Schelfhaut (second from left) having a discussion with representatives from AHA and the US military at the Balikpapan airport

Structure and organization were badly needed to facilitate the humanitarian logistics flow at both airports. This was where the expertise of DRT, led by Carl Schelfhaut who heads up DPDHL Group’s GoHelp disaster management program in Asia Pacific, was absolutely critical.

“With every disaster that happens, the first three to four days are crucial because that is when an airport would be flooded with all the aid and relief coming in, as well as people struggling to get out. That causes a sudden surge in activity that can overwhelm unprepared airports,” said Schelfhaut.

Carl Schelfhaut discusses the logistics requirements with an AHA representative in the aircraft hangar.

Recognizing the urgent need to restore normalcy, Schelfhaut stepped in to coordinate and conduct two daily meetings involving the military, NGOs and the disaster forces with the help of other DRT volunteers.

Carl Schelfhaut conducts a logistics briefing on daily transport operations with representatives from various militaries and partner NGOs at a makeshift DHL office in the airport.

The main agenda for the daily meetings included plotting of incoming aid relief goods, and the preparation of the schedules and manifests for the various military aircraft.

First-time DRT volunteer Mariana Neder Petrini (center) conducts a daily logistics briefing for representatives from WFP and AHA.

This required effective communication with disaster forces and the military — a role that first-time DRT volunteer Tri Anggraeni took on with ease, thanks to her day job as a Certified Learning & Communication Manager at DHL Supply Chain (DSC) Indonesia.

Tri Anggraeni (center) speaks to Lt-Col Ali Sudibyo (right) from the Indonesian Armed Forces on the flight schedules for the following day.

“Getting information from the different stakeholders was a challenge, but we all had a common understanding and goal to ensure the humanitarian mission was successfully delivered,” said Tri.

Landing in ground zero

While the main hub in Balikpapan was dealing with disorganization, the challenge awaiting in Palu, in contrast, was on a completely different level.

An aerial view of Palu after the earthquake and tsunami

Alongside two other DRT members, Bagus Wirayudha Tamtama, Senior Manager, Industrial & Employee Manager, HR, at DSC Indonesia was the first to arrive in Palu, only to find an empty airport with no machinery available.

The runway at the Mutiara SIS Al Jufri Airport, Palu, where aid relief supplies were placed

“There was nothing — no electricity, limited water, poor security and no cellphone network,” explained Bagus, also a first-time DRT volunteer.

Chris Weeks (left), Vice President, Humanitarian Affairs, DPDHL Group, discusses logistics requirements with a DRT volunteer at the airport in Palu.

Goods were being dropped on the runway with no protection from the elements. It was a race against time to carve out space on the runway to avoid overcrowding, and to source the adequate machinery to store the goods safely. To complicate matters further, all transactions in the city could only be made in cash.

Sugumaran R Subramaniam, Director – Global Program (Global Network Operations), DHL Express Global Head Office, inspects humanitarian aid on the airport runway in Palu.

With assistance from AHA, multiple Mobile Support Units were eventually set up as makeshift warehouses — five minutes away from the airport — to store all relief supplies under proper conditions.

Gaffar Siregar, Security, Health and Safety Manager, DHL Global Forwarding Indonesia, drives a forklift to transport goods to one of the Mobile Storage Units set up in Palu.

Over the course of eight days, DRT personnel worked together in 11-hour shifts under the harsh weather and with the threat of aftershocks. The team shared the workload of operating the forklifts and coordinating the logistics activities of cargo forwarding simultaneously.

Kirill Monakhos, Director, Finance & Billing Domain, DHL Express Business IT, APEC, operates the forklift to transfer water purification equipment onto the truck at the Palu airport.

The palletized shipments coming in from the aircrafts were loaded into trucks using the forklift, and sent to the respective storage areas for further distribution.

Communicating constantly with stakeholders including NGOs, US Air Force’s ground handling team, UN World Food Program, BNPB, local authorities, Indonesian military and customs officers, the DRT volunteers handled up to 70 tons of cargo during each shift.

Being the only corporate logistics partner sanctioned by BNPB to manage logistics on the ground, DHL played a central coordination role during this deployment. The team functioned as a “control tower” — a first for DRT — bringing together multiple parties to deliver a successful humanitarian logistics mission.

“This deployment was a new, unique experience for all of us. We’ve witnessed how DRT has created a new platform in civil military relations for disaster logistics,” said Schelfhaut of the public-private partnership.

By late October, the DRT team wrapped up its deployment and handed over the operations to the local authorities. Despite the challenging conditions, the volunteers took comfort in knowing that their efforts played an integral part in giving the locals access to much-needed aid from the international community.

“We’ve left a piece of our hearts in Palu, especially to the locals who have helped us in this journey. We were not there as DRT alone, but as DPDHL Group. I’m proud of what we’ve achieved together,” said Sugumaran, a long-time DRT volunteer.

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